Hello there. My name is Gary Chapman, the director and founder of Print Head Doctor in Australia. I started back in September 1992 supplying & supporting the Sign making industries within Australia, the Pacific Islands and New Zealand with wide format printing machinery. Through a culture of good support, innovated products and bringing to market new technologies ahead of our competitors, we very quickly grew into other industries.
My team and I care about 1 thing and that is our client. All other considerations are secondary. I am a qualified electronics technician, as well as holding certifications from several laser & Printer manufacturers for laser & print accreditation. I have been selling large format printers since 1992.
In 2014 we discovered a real need for professional print head cleaning to be done in Australia. Sending heads overseas was costly, risky and time consuming. So we set up Print Head Doctor here in Australia. I employ by way of contract 2 other skilled technical people amongst my team and we are all dedicated to supporting our clients.
Cleaning Printer heads is not an exact science. You don’t put the head in the machine, press a button and out pops a clean head. It doesn’t work like that. There are many considerations, machine settings and fluids to use. I have spent as long as 8 hours on 1 print head once but I did get it clean. In general, depending on how clogged the head is, it can take usually between 3-6 hours to clean the head, and use a lot of fluid and machine time. That’s why we charge AUD$400 per clean. Its cheaper than replacing the head.
My advice is have the heads cleaned as soon as they show signs of sideways spraying or nozzle jets dropping out. This will extend the life of your print head considerably and give a much better print result.
We don’t guarantee any clean. It’s impossible to know but we promise our customers that we do our best. Yes you need to pay us regardless of the result as we still spend as much time and use as much chemical and machine time regardless of the result. I can tell you as of 20th of January 2017 that our success rate has been 100%. That’s because we take care, we take our time and we don’t compromise when striving for the best cleaning result.
Please do not hesitate contacting me should you have any questions on 1800 077 888 or if you are overseas +61 403 157 156.